Privacy Policy

We collect the following categories of information:

• Contact information — name, email address, Discord username/ID, and Cfx.re license key (when you purchase a product or open a ticket).
• Purchase information — order history, products owned, and license activations. Payment card details are handled by our payment processor and are not stored by us.
• Support information — the content of tickets, bug reports, and any logs or screenshots you voluntarily submit.
• Usage data — anonymized information about how you interact with the website (pages visited, approximate location from IP, device type, referrer).
• Discord activity— public messages, role assignments, and interaction data within our Discord server, governed also by Discord’s own privacy policy.

We use the information we collect to:

• Deliver purchased products and provide support;
• Verify and enforce product licenses;
• Notify customers about updates relevant to their purchases;
• Operate, secure, and improve the website, Discord, and store;
• Comply with legal obligations (tax, fraud prevention, dispute resolution);
• Send transactional communications (purchase receipts, ticket replies). We do not send marketing emails without your consent.

We do not sell your personal information. We share information only with the third-party services we depend on to operate, including:

• Store provider (e.g. Tebex) — to process purchases, deliver products, and manage licenses;
• Payment processor (e.g. Stripe, PayPal) — to handle payments securely;
• Discord, Inc. — for our community and support tickets;
• Hosting and analytics providers — to keep the website online and understand aggregate usage.

Each third party is responsible for handling your data under its own privacy policy. We choose providers that we believe maintain appropriate safeguards.

We may also disclose information when required by law, to enforce our Terms or License Agreement, or to protect the rights, property, or safety of Peak Studios, our users, or others.

The website may use cookies and similar technologies to remember preferences, maintain sessions, and collect anonymized usage analytics. You can disable cookies in your browser, though some parts of the Services may not function correctly without them.

We take reasonable technical and organizational measures to protect the information we hold against unauthorized access, alteration, disclosure, or destruction. However, no online system is perfectly secure, and we cannot guarantee absolute security.

If we become aware of a security breach that materially affects your information, we will notify you as required by applicable law.

We retain personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Purchase records may be retained for the period required by tax and accounting law.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Request deletion of your information (subject to legal retention requirements);
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with your local data-protection authority.

To exercise any of these rights, email us at contact@peakstudios.dev. We may need to verify your identity before acting on a request.

Your information may be processed in countries other than the one you live in. Where required, we rely on standard safeguards (such as the European Commission’s Standard Contractual Clauses) to protect information transferred internationally.

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent change. Material changes will be announced in our Discord.

Questions or concerns about your privacy? Reach us at contact@peakstudios.dev or open a ticket in our Discord.